Privacy Policy

Information you provide to us

When you request a quote, book service, or contact us, you may share:

• Contact details such as your name, phone number, and email address
• Vehicle information such as year, make, model, VIN, and the type of glass or damage
• The service location or address where you would like us to come
• Insurance details such as your carrier, policy number, and claim information
• Messages, form submissions, and any other information you choose to send us
• Payment information, which is processed by our payment provider

Information we collect automatically

When you visit our website, we and our service providers may automatically collect device and usage information such as your IP address, browser type, pages viewed, the site that referred you, and similar data collected through cookies and analytics tools.

Information from third parties

We may receive information from your insurance company to verify coverage and process your claim, as well as from referral sources and service partners who help us provide our services.

How we use your information

• Schedule and perform auto glass repair and replacement services
• Prepare quotes and confirm pricing
• Process and assist with your insurance claim
• Communicate with you about your appointment and service
• Respond to your questions and requests
• Operate, maintain, and improve our website and services
• Send you offers and newsletters if you have opted in
• Comply with our legal, tax, and insurance obligations

Text messaging (SMS)

If you opt in to receive text messages, we use your mobile number to send appointment, service, and account-related messages, and—where you agree—occasional promotional messages. Message and data rates may apply, and message frequency varies. Reply STOP at any time to unsubscribe, or HELP for help.

Consent to receive text messages is not a condition of purchase. We do not share your mobile opt-in information with third parties for their own marketing purposes.

Cookies and analytics

We and our providers use cookies and similar technologies for website functionality, analytics, and to measure and optimize the content and offers we show. You can control or disable cookies through your browser settings, though some features may not work as intended.

How we share information

We share information only as needed to run our business, including with:

• Service providers and vendors who help us with scheduling, payments, hosting, analytics, and communications
• Insurance companies, to process and support your claim
• Professional advisors such as accountants and attorneys
• Authorities or others when required to comply with the law, enforce our terms, or protect rights and safety
• A successor entity in connection with a merger, acquisition, or sale of assets

We do not sell your personal information

We do not sell your personal information for money. Some privacy laws define “selling” or “sharing” broadly to include certain analytics or advertising cookies; where that applies, you may opt out using your browser controls or by contacting us.

Data retention

We keep your information for as long as needed to provide our services and to comply with our legal, tax, insurance, and recordkeeping obligations, resolve disputes, and enforce our agreements.

Your choices and rights

You can ask us to access, correct, or delete the personal information we hold about you. You can unsubscribe from marketing emails using the link in those emails, and stop text messages by replying STOP. To request deletion of your data, visit our Data Deletion Request page. Depending on your state of residence, including Arizona and Florida, you may have additional privacy rights.

Data security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children's privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from them.

Third-party links

Our website may link to sites we do not operate or control. We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Your continued use of our website or services means you accept the updated policy.