Privacy Policy
Privacy Policy
Bang AutoGlass
Last Updated: January 9, 2026
This Privacy Policy explains how Bang AutoGlass (“Bang AutoGlass,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit our websites (including bangautoglass.com and related pages), use our customer portal, request a quote, schedule service, submit a data deletion request, or otherwise interact with us online (collectively, the “Services”).
Bang AutoGlass provides mobile auto glass services in Florida and Arizona. Our website and online services may be accessed from other locations.
1) Information We Collect
A. Information you provide to us
We collect personal information you choose to provide, such as when you request service, schedule an appointment, create an account, submit a form, upload photos, request a quote, contact us, or submit a data deletion request. This may include:
Identifiers and contact information: name, phone number, email address, and mailing/service address.
Vehicle and service details: VIN, year/make/model, trim or feature details relevant to the glass/service, appointment preferences, and service-related notes.
Insurance and claim information (if applicable): insurer name, claim/reference details, policy or coverage-related details, and related documentation needed to verify benefits or coordinate billing when you choose to use insurance.
Photos and files: images and documents you submit for quoting, verification, service documentation, or customer support.
Communications: information contained in emails, messages, chats, or other communications with us, including customer support interactions.
B. Information collected automatically (cookies and similar technologies)
When you use the Services, we (and our service providers) may automatically collect:
Device and usage data: IP address, browser type, device identifiers, operating system, approximate location derived from IP address, pages viewed, time spent on pages, clicks, and referring URLs.
Cookies and similar technologies: used for core site functionality, preferences, analytics, fraud prevention, and performance.
You can control cookies through browser settings. If you disable cookies, some features of the Services may not function properly.
2) How We Use Personal Information
We use personal information to:
Provide and manage the Services, including quotes, scheduling, appointment confirmations, service delivery, customer portal functionality, and customer support.
Communicate with you, including service updates, reminders, confirmations, responses to inquiries, and support communications.
Coordinate insurance-based service (when you choose it), including verifying coverage and assisting with claim-related documentation and billing workflows.
Operate, maintain, and improve our website, products, and services, including analytics, quality assurance, and troubleshooting.
Protect security and prevent fraud, including monitoring, detecting, and preventing malicious, deceptive, or illegal activity.
Marketing and promotions (where permitted by law), such as service reminders and special offers. You can opt out as described below.
Comply with legal obligations and enforce our terms, policies, and agreements.
3) How We Disclose Personal Information
We may disclose personal information as follows:
Service providers and vendors that support our operations (for example: website hosting, scheduling systems, customer communications tools, analytics, payment processing, fraud prevention, and IT support). They may access personal information only to perform services for us under appropriate contractual and security obligations.
Service fulfillment support, including technicians, contractors, and facilities involved in providing mobile auto glass services, quality assurance, warranty support, or operational assistance, to the extent needed to complete your request.
Insurance companies and claims administrators when you request insurance coordination or billing support.
Legal and safety disclosures when we believe disclosure is necessary to comply with law, respond to lawful requests, protect rights and safety, investigate fraud, or enforce policies and agreements.
Business transfers if we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, in which case information may be transferred as part of that transaction.
With your direction or consent when you instruct us to share information with a third party.
4) Sale or Sharing of Personal Information
We do not sell your personal information for money. We also do not share personal information for cross-context behavioral advertising in a manner that would require an opt-out link under certain state privacy laws, based on our current practices. If our practices change, we will update this Privacy Policy and provide any legally required choices.
5) Your Choices
A. Marketing emails
You can opt out of marketing emails by using the “unsubscribe” link in the email or contacting us using the information in Section 12.
B. Text messages (SMS/MMS)
If you opt in to receive text messages, you can opt out at any time by replying STOP. Message and data rates may apply. Message frequency varies.
C. Cookies
Most browsers let you remove or reject cookies. You may also be able to manage cookies through device or browser settings.
6) Data Deletion Requests and Privacy Requests
You may request deletion of certain personal information by submitting a request here:
Data Deletion Request Page: https://bangautoglass.com/data-deletion-request
You may also submit privacy requests by emailing or calling us (see Section 12). For certain requests, we may need to verify your identity and/or confirm your request before processing it. If you use an authorized agent where permitted by law, we may require proof of authorization and may still need to verify your identity directly.
7) Data Retention
We retain personal information for as long as reasonably necessary to provide the Services, maintain business records, support warranty/quality assurance, comply with legal obligations (including tax, accounting, insurance/claims, and dispute resolution requirements), and enforce agreements. Retention periods vary depending on the type of information and the purposes for which it was collected.
8) Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9) Children’s Privacy
The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information through the Services, contact us so we can take appropriate action.
10) Third-Party Links and Services
The Services may contain links to third-party websites or services. We are not responsible for the privacy practices of third parties. We encourage you to review their privacy policies.
11) Do Not Track Signals
Some browsers offer a “Do Not Track” (“DNT”) signal. Because there is no universally accepted standard for how to interpret DNT signals, we do not respond to DNT signals at this time.
12) U.S. State Privacy Disclosures (Including California)
Depending on where you live, you may have certain privacy rights, such as the right to access, delete, or correct personal information, or to obtain a copy of certain information. Some state laws also provide opt-out rights related to targeted advertising, profiling, or certain disclosures.
California Residents
If you are a California resident, you may have rights to:
Request access to categories and specific pieces of personal information we collected about you
Request deletion of certain personal information
Request correction of inaccurate personal information
Opt out of “sale” or “sharing” if applicable
Not be discriminated against for exercising your rights
We collect identifiers (such as name and contact details), vehicle/service-related information (such as VIN and appointment/service details), insurance/claim information if you choose to use insurance, communications, and internet/electronic activity information (such as device and usage data). We use and disclose this information for the purposes described in Sections 2 and 3.
How to Exercise Your Rights
Submit requests using:
Online form: https://bangautoglass.com/data-deletion-request
Email: management@bangautoglass.com or appointments@bangautoglass.com
Phone: (877) 994-5277
We will verify requests as required by law. If we cannot fulfill a request, we will explain why (for example, because an exception applies).
13) Contact Us
Bang AutoGlass
Mailing Address: 936 SW 1st Ave PMB 877, Miami, Florida 33130
Phone: (877) 994-5277
Email: management@bangautoglass.com; appointments@bangautoglass.com
14) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last Updated” date above. Your continued use of the Services after an update means you accept the updated policy to the extent permitted by law.
