A SunPass sticker on a new windshield does not come across with the glass: an adhesive tag is bonded to the pane that comes out, so its replacement is a separate toll-account job. For E-PASS the rule is settled — CFX says a removed E-PASS Sticker stops working and cannot be reattached. For SunPass, check the current instructions for your exact device instead of assuming the E-PASS rule covers every product.
If the transponder body detaches from a bracket or mount, remove it before the appointment. Record the account and transponder details, keep the unit outside the working area, and decide how the replacement device will be activated before the next toll trip. The new tag belongs on unobstructed glass, not over the camera housing, rain sensor or top tint band.
Separate the Toll Device From the Urethane Cut
Anything bonded to the inside of the old windshield leaves with it. Once the cured urethane is cut and the pane is lifted out of the body opening, an adhesive tag either goes with the discarded glass or was peeled off beforehand.
The CFX transponder installation instructions say an E-PASS Sticker operates only while affixed to a glass windshield, and that once removed it no longer functions and cannot be reattached. An E-PASS sticker after windshield replacement therefore means a replacement device and an account update. For an E-PASS sticker removed from the windshield, keep a record of its number rather than the sticker itself.
As for what happens to a SunPass sticker when the windshield is replaced, the glass side is the same: an adhesive tag stays on the old pane unless it is peeled first. Whether you can reuse a SunPass sticker on a new windshield is a question for SunPass about your exact model, so ask before you peel anything. Photograph the tag without pressing or scraping around cracked glass. We handle the old pane and urethane through Windshield Replacement; the replacement tag and its activation stay with your toll account.
If the issuer requires a new adhesive device, start that account step before the appointment, while the old identifier is still on the glass in front of you. Removing the windshield does not activate, retire or transfer anything in the toll account.
Read the Mount Before the Logo
The logo does not tell you whether a device is adhesive, bracket-mounted or portable; the attachment does, and it decides what must come out before service. A thin adhesive label has no removable body. A plastic device may release from a holder, suction mount or separate bracket. Do not peel a sticker merely to identify it, because removal itself ends the service life of an E-PASS Sticker.
| What you see | Before the glass work | After replacement |
|---|---|---|
| Thin adhesive label fixed directly to glass | Photograph the label and visible number. Leave it in place unless the issuer directs otherwise. | Follow the issuer’s replacement rule. An E-PASS Sticker cannot be reattached. |
| Plastic unit that releases from its holder | Remove the device and store it away from the work area. | Follow the issuer’s instructions for mounting and account status. |
| Plastic body on a separate adhesive bracket | Remove the body if it is designed to detach. Do not force the glued bracket from damaged glass. | Confirm which mounting parts the issuer requires on the new pane. |
A mounted transponder may include two pieces with different rules: a reusable electronic body and a bracket that remains bonded to the old glass. Treat each piece according to its issuer’s instructions.
Build the Tag Record While the Number Is Still Readable
Before requesting mobile windshield replacement in Apopka, gather the toll record and then start the glass request through the Apopka service page. The toll provider may need details from the old device that are easier to read before the pane is removed.
- Photograph the device. Capture the front, the way it attaches and every visible identifying number.
- Record the provider and product name. SunPass and E-PASS rules should not be treated as interchangeable.
- Review the account assignment. Note the vehicle, license plate and transponder currently shown in the account.
- Remove a detachable unit. Store it away from the vehicle and do not leave it beside the new sticker.
- Plan the replacement. For an adhesive device, follow the issuer’s current process before the next toll-road trip.
- Identify equipment near the mirror. Tell us about a forward camera, rain sensor or other housing attached to the windshield.
For the appointment we only need the tag type and how it mounts, never your account password. Make a separate list of every other item attached to the pane. A community parking decal does not follow toll-transponder rules, so use the Apopka parking-permit steps for that sticker rather than assuming one issuer’s instructions apply to both.
Have the keys available and clear loose items from the dashboard before the appointment. The mirror area needs to remain accessible, so remove hanging accessories that could obstruct trim removal or the camera housing. If the crack crosses the tag, do not flex the glass to improve the photo; record what is legible and leave the damaged pane alone.

