Star Casualty windshield replacement Arizona and Florida
We're a mobile auto glass shop serving Arizona and Florida. Tell us you're insured with Star Casualty and we'll verify your coverage, handle the claim paperwork, and come to you — usually next-day.
Will Star Casualty charge you a deductible?
It depends on which state your policy was written in — the two states run completely different rules.
Arizona
If your policy includes optional zero-deductible full-glass coverage, your deductible is $0. Otherwise, your comprehensive deductible applies. A.R.S. § 20-264.
Florida
With qualifying comprehensive coverage, Florida waives the windshield deductible. Door, rear, quarter and sunroof glass use the policy's normal deductible. Fla. Stat. § 627.7288.
General information, not legal or insurance advice — coverage varies by policy, and we confirm yours free before any work. Full state rules: the Arizona full glass guide · the Florida windshield law guide.
How to file with Star Casualty
- 1. Open the glass claim with Star Casualty.Most carriers take glass claims through their app, their website, or the claims number on your policy card — say "glass only" and it's usually the fastest lane they have.
- 2. Answer the basics.They'll ask for your policy number, the date the damage happened, and which glass is damaged — plus roughly where the break sits and how big it is.
- 3. Write down the number they give you. Some carriers issue a claim number directly; others route glass through an administrator and hand you a referral number instead. Either one is all we need — the notes below cover what to expect from Star Casualty.
- 4. Or skip all of it. Tell us it's a Star Casualtypolicy and we file the claim with you start to finish — that's included, not an add-on.
What to have ready
- Your claim number — if you already filed
- Your policy number — if you haven't
- Year, make, and model
- The VIN, if it's reachable — two same-trim cars can take different glass
- The ZIP code where the car will be parked
Missing something? Start anyway — we'll fill the gaps with you on the phone.
How a Star Casualty glass claim works with us
- 1. You call or book online. Tell us it's a Star Casualty policy and give us your vehicle, the damage, and where you want us to meet you.
- 2. We verify your coverage — free. We confirm what your policy actually covers before anything is scheduled, so there are no surprises.
- 3. We handle the claim paperwork. We file it and walk you through anything Star Casualty needs from you directly.
- 4. We come to you. Home, work, or roadside — most jobs take 30–45 minutes, plus recalibration where your vehicle needs it.
14,000+
Windshields replaced
4.7
Rated on Google
200+
Cities across AZ & FL
52
Vehicle makes serviced
Every windshield replacement comes with OEM-quality glass, a lifetime workmanship warranty for as long as you own the vehicle, and ADAS recalibration to factory spec when the vehicle needs it.
Star Casualty policies show up in our work in both Arizona and Florida, and the two states handle glass deductibles very differently — so the first thing to sort out is which state your policy was written in. Here is what happens next when you need a windshield or other auto glass replaced on a Star Casualty claim.
Star Casualty claims in Arizona
Arizona gives you three protections worth knowing before you file. Under A.R.S. § 20-264, every insurer selling comprehensive coverage in Arizona — Star Casualty included — must offer you a zero-deductible full safety-glass option. If you carry it, your windshield replacement is $0 out of pocket. Under A.R.S. § 20-263, an insurer may not raise your premium over an accident you did not cause — the normal treatment for glass damage from road debris. And under A.R.S. § 20-469, the choice of glass shop is yours — not your insurer's.
We serve the Valley and beyond: Phoenix, Mesa, Scottsdale, Tempe, and every Arizona city we serve. Full detail on state coverage rules is on our Arizona insurance guide.
Star Casualty claims in Florida
Florida is the strongest windshield state in the country for drivers. Under Fla. Stat. § 627.7288, an auto policy with comprehensive coverage must replace your windshield with no deductible — so a Star Casualty comprehensive policy generally means $0 out of pocket on a windshield replacement. The statute covers windshield replacement specifically; door, quarter, rear, and sunroof glass follow your normal deductible.
We serve Tampa Bay, Orlando, Miami, West Palm Beach, Jacksonville, St. Petersburg, Clearwater, and cities across Florida. The full statute breakdown is on our Florida windshield law page.
Where we come to you in Arizona and Florida
Star Casualty glass claims — common questions
Will my deductible be waived on a Star Casualty glass claim?+
It depends entirely on which state your policy was written in. Florida law (Fla. Stat. 627.7288) requires insurers to waive the deductible for windshield replacement when the policy includes comprehensive coverage — windshield only, not door, quarter, rear or sunroof glass. Arizona law (A.R.S. 20-264) requires insurers to OFFER optional no-deductible safety-glass coverage, which is an option you must have elected. If your Arizona declarations page does not show that endorsement, your normal comprehensive deductible applies. In both states, glass coverage requires comprehensive coverage on the policy in the first place.
I was not given a referral or dispatch number. Is something wrong?+
No. On these policies the glass claim is generally handled directly rather than routed through a separate third-party glass administrator, so a claim number is what you would typically expect to receive rather than a referral or dispatch number from an outside network. Give us the claim number you were assigned, the date of loss and the name on the policy, and we can work from that. Either way, in both Arizona and Florida you choose your own glass shop.
My Toyota has lane keeping assist. Does the windshield replacement affect it?+
Yes. The camera that drives lane departure warning, lane keeping assist, automatic emergency braking and adaptive cruise is mounted to the windshield behind the mirror on Toyota Safety Sense vehicles, and the same is true of Mazda i-Activsense and Hyundai SmartSense systems. Replacing the glass moves that camera, so it has to be recalibrated afterward for those systems to aim correctly. Recalibration is part of completing the job on a camera-equipped vehicle and belongs on the claim with the glass. Tell us the year and trim when you call so we know what we are working with before we arrive.
Do I file the Star Casualty claim myself?+
You don't have to. Tell us it's a Star Casualty policy when you book and we handle the claim paperwork and walk you through the filing — that's included, not an add-on. Have your policy number and the date the damage happened handy and we take it from there.
Will a glass claim raise my Star Casualty premium?+
Glass claims are filed under comprehensive coverage. Arizona law (A.R.S. § 20-263) restricts an insurer from increasing a premium as a result of an accident the insured did not cause or significantly contribute to. How a particular glass claim is treated depends on the facts, your policy, and Star Casualty's rating practices — ask Star Casualty directly if this is a concern.
How fast can you replace my windshield?+
Next-day appointments are typically available across Arizona and Florida, and we come to you — home, work, or roadside. Booking is open 24/7 online or by phone at (877) 994-5277. We confirm your exact window once we've verified your glass and your Star Casualty coverage.
Other carriers we bill
Clearcover · American Access Casualty · Country Financial · Peoples Trust · Security National · Main Street America Protection · Falcon · Westbend · Aegis Security · Toyota Insurance · Progressive · GEICO · State Farm · Allstate · USAA · Liberty Mutual · National General · American Family · Ocean Harbor · Mendota · Infinity · Farmers Casualty · Travelers · Root
Don't see yours? Browse all carrier claim guides or just call (877) 994-5277 — we verify coverage and file the claim for you.
Need help with a Star Casualty glass claim?
We verify coverage and file the claim for you. Mobile service and next-day availability in most areas.