Aegis Security windshield replacement Arizona

In our work, Aegis Security policies show up almost entirely in Arizona, so the rule that applies is Arizona's. Arizona law (A.R.S. 20-264) requires insurers to OFFER optional no-deductible safety-glass coverage. It is an option you have to have elected when the policy was written or renewed — it is not automatic and it is not an entitlement. Pull up your declarations page and look for a safety-glass or full-glass line. If it is there, glass typically comes back with no deductible applied. If it is not, your comprehensive deductible applies to the replacement. Your adjuster can confirm which you have while you are on the phone, and it is worth confirming before you schedule.

You can, and it is your call either way. Arizona drivers choose their own glass shop, and telling your carrier you have already picked Bang is a normal, expected part of the call — they will take our information and open the claim the same way. Some people prefer to open the claim first so they walk into scheduling with a claim number and a confirmed answer on the deductible. Others call us first because they want a date on the calendar. Either order works. What we do need before the glass goes in is the claim number and the deductible answer, so if you call us first, expect us to ask you to make that call before the appointment.

Most likely not, and that is normal for these policies. Referral or dispatch numbers come from third-party administrators that coordinate glass claims on a carrier's behalf, and Aegis Security claims in our experience are handled through the carrier's own claims intake rather than routed that way. You will generally end up with a claim number and an adjuster or claims contact, not a separate dispatch reference. If you are handed a referral number anyway — arrangements vary by policy and by how the claim comes in — keep it and give it to us along with the claim number. It does not change anything about your right to pick the shop.

You don't have to. Tell us it's an Aegis Security policy when you book and we handle the claim paperwork and walk you through the filing — that's included, not an add-on. Have your policy number and the date the damage happened handy and we take it from there.

Glass claims are filed under comprehensive coverage. Arizona law (A.R.S. § 20-263) restricts an insurer from increasing a premium as a result of an accident the insured did not cause or significantly contribute to. How a particular glass claim is treated depends on the facts, your policy, and Aegis Security's rating practices — ask Aegis Security directly if this is a concern.

Next-day appointments are typically available across Arizona, and we come to you — home, work, or roadside. Booking is open 24/7 online or by phone at (877) 994-5277. We confirm your exact window once we've verified your glass and your Aegis Security coverage.