Infinity windshield replacement Arizona and Florida

Your state decides the deductible question, not your policy alone

Infinity is one of the carriers we see on both sides of our map — Arizona drivers and Florida drivers, in roughly comparable measure. That matters more than it sounds, because the two states treat windshield glass under opposite legal structures. Before anything else, find out which state your policy was written in. It is on your declarations page, and it is the single fact that determines what you owe.

If your Infinity policy is a Florida policy

Florida law (Fla. Stat. 627.7288) requires insurers to waive the deductible for windshield replacement when the policy includes comprehensive coverage. Two conditions inside that sentence do the work. First, it is windshield only — the statute does not extend to a door glass, quarter glass, rear glass or sunroof, and those pieces fall to your normal comprehensive deductible. Second, your policy has to actually carry comprehensive. Infinity writes a lot of minimum-limits and liability-focused auto policies, and a liability-only policy has no glass coverage to waive a deductible against. Check for comprehensive before you assume the windshield is covered.

If your Infinity policy is an Arizona policy

Arizona law (A.R.S. 20-264) requires insurers to OFFER optional no-deductible safety-glass coverage. Read that as written: it is an offer, not an entitlement. Someone has to have elected it when the policy was bought or renewed. If you took the option, your windshield replacement should carry no deductible. If you did not, your comprehensive deductible applies in the ordinary way. Neither outcome is a surprise or a problem — it is simply a line item on your policy, and the adjuster can read it back to you in about a minute.

Expect a claim number, not a referral number

Some carriers route glass through a third-party administrator, which means the driver ends up holding a referral or dispatch number issued by a company they have never heard of. Infinity claims generally do not work that way in our experience — the claim is opened with the carrier's own claims operation and you come away with a straightforward claim number.

One practical note: Infinity-branded policies are commonly serviced under the Kemper claims organization, so the phone number on your insurance ID card is the authoritative one to call, even if the name on the recording is not the name on your card. Do not chase down a number from a search result. Use the card.

When you open the claim, tell them the windshield is being replaced and that you have already chosen your glass company. In both Arizona and Florida, the driver chooses their own glass shop. You can name us on that call, or call us afterward with the claim number in hand — either order works, and neither one costs you anything in delay.

The vehicle decides the job more than the policy does

The Infinity vehicles we replace glass on split almost evenly between recent model years and older ones, which means we genuinely cannot guess the scope of your job from the carrier alone. We ask for the VIN before we quote, because on this carrier's claims the VIN is the only thing that settles it.

Newer vehicles: the camera is part of the job

The makes we see most on Infinity claims are Toyota, Ford, Kia, Hyundai and Chevrolet. On the 2018-and-newer side of that list, forward-facing camera systems are common and often standard: Toyota Safety Sense, Ford Co-Pilot360, Hyundai SmartSense, Kia Drive Wise, and Chevrolet's forward-collision and lane-keeping systems. Those cameras mount to the windshield. Take the glass out and the camera's aim goes with it, which is why recalibration is not an upsell — it is the part of the job that makes lane-keeping and automatic emergency braking read the road correctly again. A Kia Forte or Hyundai Elantra from the last several model years is very likely to need it. Tell us the year and VIN and we will tell you before we arrive, not after.

Older vehicles: fitment, trim and the pinchweld

The other half of the work is pre-camera vehicles — older Corollas and Camrys, F-150s and Silverados, earlier Elantras and Sonatas. Different job, different risks. Moldings and cowl trim on a fifteen-year-old vehicle in Arizona sun have usually gone brittle, and they sometimes break on removal no matter how carefully they come off; we would rather tell you that up front than surprise you in the driveway. In Florida, the concern is the pinchweld — the painted metal channel the glass bonds to. Coastal humidity and years of a leaking old seal can leave corrosion under the trim that nobody sees until the glass is out. Rust has to be addressed before new urethane goes down, because urethane bonds to sound paint, not to rust.

How the appointment actually runs

We are mobile only. There is no shop to drive to and no key drop — we come to your house, your workplace, or wherever the vehicle is parked and can sit undisturbed. Most Infinity claims we schedule go out the next day once the claim number and VIN are confirmed.

What we need from the location is simple: a reasonably level spot, room to open both front doors fully, and shade or cover if there is any chance of rain. The urethane needs a safe drive-away interval to cure before the vehicle is driven, and your technician will give you that time on site. It is not a formality — the windshield is a structural part of the vehicle and part of how the passenger airbag works.

Have these four things ready

• Your policy state — Arizona or Florida. It determines the deductible rule that applies to you.
• Whether the policy carries comprehensive. Neither state's windshield provision does anything without it.
• Your claim number from the Infinity or Kemper claims line, plus the adjuster's name if you were given one.
• The VIN, not just the year and model. Trim levels within the same model year differ on whether a camera is mounted to the glass, and the VIN is what resolves it.

We replace glass. We do not do chip or rock-chip repair, so if a technician elsewhere told you the damage might be repairable, get that assessed before booking a replacement.