Insurance claim help

The Hartford windshield claim in AZ & FL

The Hartford may offer a glass-only claim option. Call us first. Many drivers in AZ and FL pay $0 out of pocket.

Call (877) 994-5277 Get a free quote

Free coverage check. We help you file the claim.

Same-day appointments available

Text us a photo

Google 4.7
350+ reviews across our Google profiles
14,000+ completed installs
Latest review: September 2026

Call Bang AutoGlass first
Open the glass-only claim
We come to you

OEM-quality glass
Lifetime workmanship warranty
We come to you

A completed Bang AutoGlass mobile windshield replacement in Laveen, Arizona — Laveen, Arizona

Start your claim

How to start a The Hartford glass claim

The Hartford provides a glass-only claim path for windshield and window damage. Its glass hotline can take the claim and schedule the service on the same call. Keep the claim or reference number it gives you. Bang AutoGlass uses that number, your vehicle details, and your policy information to check coverage before mobile replacement.

Call Bang AutoGlass first
The Hartford may show a glass-only option. We help you choose it when you open the claim. Call us at (877) 994-5277.
Open the glass-only claim
File it online with Report a Glass-Only Claim, or call 800-892-8484, The Hartford's glass claims line. When you open the claim, you can ask for Bang AutoGlass by name.
Give the damage details
Be ready to describe the damaged glass and how it happened. Write down the claim, referral, or other reference number The Hartford gives you.
We come to you
Most jobs take 30–45 minutes. We bill the insurer directly. We offer calibration during the same visit where the procedure can be done on site.

Verified against official carrier pages · Last reviewed October 2026. Bang AutoGlass is an independent auto glass company, not affiliated with or endorsed by The Hartford.

State coverage rules

The Hartford windshield coverage and your state's law

The Hartford policies in Arizona

A.R.S. § 20-264 requires insurers writing private passenger comprehensive coverage to offer full-glass coverage without a deductible. The policyholder must elect it. It is not automatic.

Under A.R.S. § 20-469, an Arizona insured may choose a glass repair facility unless the policy contract says otherwise.

Read the Arizona glass guide

The Hartford policies in Florida

Under Fla. Stat. § 627.7288, Florida's windshield deductible does not apply when the policy has comprehensive or combined additional coverage. The rule does not cover door, rear, quarter, or sunroof glass.

Fla. Stat. § 627.7291 says a person may not require a particular company or location for covered Florida personal-lines windshield claims. An insured may have accepted a policy with a windshield repair arrangement, so check the policy terms.

Read the Florida law guide

Google reviews

Reviews from our Google profiles

Google 4.7
350+ reviews across our Google profiles
14,000+ completed installs
Latest review: September 2026

“This is the 2nd time I used this company and they were as good the 2nd time as they were the first. Awesome customer service!! Highly recommend.”
Chris Custer · Google review · Tampa Bay profile · September 28, 2026

Read all Google reviews:Phoenix Tampa Bay Orlando Miami Tucson Jacksonville

Where we come to you in Arizona

We serve the Phoenix area (about 50 miles) and the Tucson area (about 30 miles), plus the cities listed on our Arizona page.

Where we come to you in Florida

We serve Orlando, Jacksonville, Tampa, Miami, West Palm Beach and the Fort Myers area.

Check your coverage

Get help with your The Hartford windshield claim

Tell us about your vehicle and damaged windshield. We will call to confirm the details and help you file your claim.

What happens next

We call to confirm your vehicle, glass, and location.
We check your The Hartford coverage with you.
We come to you and bill the insurer directly when coverage applies.

What to have ready

Claim number, if you already filed
Policy number, if you have not filed
Vehicle year, make, and model
VIN, if you can reach it
Address where the car will be parked

Start anyway. We can fill in missing details with you on the phone.

Common claim questions

The Hartford windshield claim questions

Which number should I keep for my The Hartford glass claim?

Keep the claim, referral, or other reference number The Hartford gives you after you report the glass damage. Ask which one Bang AutoGlass should use. The Hartford lists separate AARP and non-AARP customer paths, so check the policy name on your card or declarations page. We use that information to check your coverage free and help you with the claim.

Will my The Hartford glass claim have a deductible in Arizona or Florida?

Under A.R.S. § 20-264, Arizona's no-deductible full-glass option applies only if you elected it; otherwise, the comprehensive deductible applies. The option covers windshield, door, and window glass when the loss is covered. Under Fla. Stat. § 627.7288, Florida's windshield deductible does not apply with comprehensive or combined additional coverage. Other glass keeps the normal deductible. Confirm your policy with The Hartford.

Can The Hartford require me to use a certain glass shop?

In Arizona, A.R.S. § 20-469 lets you choose a glass facility unless your policy contract says otherwise. In Florida, Fla. Stat. § 627.7291 generally bars requiring a particular company or location for windshield replacement, repair, or calibration under a personal auto policy. An accepted policy with a windshield repair arrangement may affect the Florida rule. Tell The Hartford which shop you chose and confirm any contract terms.

Does my The Hartford claim include ADAS calibration?

Coverage for calibration depends on your policy, vehicle, and claim. Ask The Hartford whether calibration is included before the appointment. Bang AutoGlass offers calibration during the same visit where the procedure can be done on site. If your vehicle needs a different setup, we will explain the next step before scheduling.

Will a glass claim raise my The Hartford premium?

The facts, policy and The Hartford's treatment of the claim matter. Ask The Hartford how your claim may affect your premium or future rating. We never pressure you to file a claim.

Find your insurance company

Search our claim guides for the company on your policy. Each guide shows official claim steps and state coverage rules.

Browse all insurance guides

Need help with a The Hartford windshield claim?

Call Bang AutoGlass for a free coverage check, claim help, and mobile windshield replacement at your home or work.

Call (877) 994-5277 Schedule Appointment