American Family windshield claim in AZ & FL
American Family claims can start in the app. Call us first. Many drivers in AZ and FL pay $0 out of pocket.
- Call Bang AutoGlass first
- Open your American Family claim
- We come to you
How to start an American Family glass claim
American Family uses Safelite to answer or route glass claims. Start with American Family, then have your policy number and the date of damage ready. Safelite may collect the claim facts and help set an appointment. Save any claim or referral number you receive. You may still ask to use Bang AutoGlass, subject to your policy and state law.
Call Bang AutoGlass first
An American Family claim can bring a Safelite referral number. We explain what it is for and when you need it. Call us at (877) 994-5277.
Open your American Family claim
Use the MyAmFam app or the amfam.com glass repair program, or call 1-800-MYAMFAM (1-800-692-6326), the claims line American Family also uses for glass claims. When you open the claim, you can ask for Bang AutoGlass by name.
Gather the claim details
Have your policy number, damage date, vehicle year, make, model, and VIN ready. Write down any American Family claim or Safelite referral number you receive.
We come to you
Most jobs take 30–45 minutes. We bill the insurer directly. We offer calibration during the same visit where the procedure can be done on site.
Verified against official carrier pages · Last reviewed August 2026. Bang AutoGlass is an independent auto glass company, not affiliated with or endorsed by American Family.
American Family windshield coverage and your state's law
American Family policies in Arizona
A.R.S. § 20-264 requires insurers writing private passenger comprehensive coverage to offer full-glass coverage without a deductible. The policyholder must elect it. It is not automatic.
Under A.R.S. § 20-469, an Arizona insured may choose a glass repair facility unless the policy contract says otherwise.
American Family policies in Florida
Under Fla. Stat. § 627.7288, Florida's windshield deductible does not apply when the policy has comprehensive or combined additional coverage. The rule does not cover door, rear, quarter, or sunroof glass.
Fla. Stat. § 627.7291 says a person may not require a particular company or location for covered Florida personal-lines windshield claims. An insured may have accepted a policy with a windshield repair arrangement, so check the policy terms.
Reviews from our Google profiles
“Outstanding work…made this process look and feel easy.”
Steve Appel · Google review · Tampa Bay profile · June 14, 2026
Where we come to you in Arizona
We serve the Phoenix area (about 50 miles) and the Tucson area (about 30 miles), plus the cities listed on our Arizona page.
Where we come to you in Florida
We serve Orlando, Jacksonville, Tampa, Miami, West Palm Beach and the Fort Myers area.
Get help with your American Family windshield claim
Tell us about your vehicle and damaged windshield. We will call to confirm the details and help you file your claim.
What happens next
- We call to confirm your vehicle, glass, and location.
- We check your American Family coverage with you.
- We come to you and bill the insurer directly when coverage applies.
What to have ready
- Claim number, if you already filed
- Policy number, if you have not filed
- Vehicle year, make, and model
- VIN, if you can reach it
- Address where the car will be parked
Start anyway. We can fill in missing details with you on the phone.
American Family windshield claim questions
How do I start an American Family glass claim?
Will American Family charge my deductible for windshield replacement?
Can American Family require me to use Safelite?
Does an American Family windshield claim include camera calibration?
Will an American Family glass claim raise my premium?
Find your insurance company
Search our claim guides for the company on your policy. Each guide shows official claim steps and state coverage rules.
Need help with an American Family windshield claim?
Call Bang AutoGlass for a free coverage check, claim help, and mobile windshield replacement at your home or work.
- 4.74.7out of 5 stars on Google
- 350+reviews across our Google profiles
- 14,000+completed installs
- Latest review: September 2026