American Family windshield replacement Arizona and Florida
We're a mobile auto glass shop serving Arizona and Florida. Tell us you're insured with American Family and we'll verify your coverage, handle the claim paperwork, and come to you — usually next-day.
How to start a American Family glass claim
American Family's official channels
1-800-692-63261-800-MYAMFAM — 24/7 claims line, also used for glass claims
amfam.com glass repair program
Glass claims administrator: Safelite (American Family's glass partner).
Verified against official carrier pages · Last reviewed August 2026. Bang AutoGlass is an independent auto glass company — not affiliated with or endorsed by American Family.
Or start with us
(877) 994-5277Bang AutoGlass — new appointments 24/7. Hablamos español.
We verify your American Family coverage free and file the claim for you.
Will American Family charge you a deductible?
It depends on which state your policy was written in — the two states run completely different rules.
Arizona
If your policy includes optional zero-deductible full-glass coverage, your deductible is $0. Otherwise, your comprehensive deductible applies. A.R.S. § 20-264.
Florida
With qualifying comprehensive coverage, Florida waives the windshield deductible. Door, rear, quarter and sunroof glass use the policy's normal deductible. Fla. Stat. § 627.7288.
Bang AutoGlass job records include 100+ billed jobs associated with American Family policies across Arizona and Florida. This job history does not imply endorsement or partnership with American Family.
General information, not legal or insurance advice — coverage varies by policy, and we confirm yours free before any work. Full state rules: the Arizona full glass guide · the Florida windshield law guide.
How to file with American Family
- 1. Open the glass claim with American Family.Most carriers take glass claims through their app, their website, or the claims number on your policy card — say "glass only" and it's usually the fastest lane they have.
- 2. Answer the basics.They'll ask for your policy number, the date the damage happened, and which glass is damaged — plus roughly where the break sits and how big it is.
- 3. Write down the number they give you. Some carriers issue a claim number directly; others route glass through an administrator and hand you a referral number instead. Either one is all we need — the notes below cover what to expect from American Family.
- 4. Or skip all of it. Tell us it's an American Familypolicy and we file the claim with you start to finish — that's included, not an add-on.
What to have ready
- Your claim number — if you already filed
- Your policy number — if you haven't
- Year, make, and model
- The VIN, if it's reachable — two same-trim cars can take different glass
- The ZIP code where the car will be parked
Missing something? Start anyway — we'll fill the gaps with you on the phone.
How an American Family glass claim works with us
- 1. You call or book online. Tell us it's an American Family policy and give us your vehicle, the damage, and where you want us to meet you.
- 2. We verify your coverage — free. We confirm what your policy actually covers before anything is scheduled, so there are no surprises.
- 3. We handle the claim paperwork. We file it and walk you through anything American Family needs from you directly.
- 4. We come to you. Home, work, or roadside — most jobs take 30–45 minutes, plus recalibration where your vehicle needs it.
14,000+
Windshields replaced
4.7
Rated on Google
200+
Cities across AZ & FL
52
Vehicle makes serviced
Every windshield replacement comes with OEM-quality glass, a lifetime workmanship warranty for as long as you own the vehicle, and ADAS recalibration to factory spec when the vehicle needs it.
American Family policies show up in our work almost entirely in Arizona, and these claims are usually coordinated through a glass administrator that issues you a referral or dispatch number. Here is what that number means, what Arizona's safety-glass law actually says, and how a mobile windshield replacement goes.
American Family claims in Arizona
Arizona gives you three protections worth knowing before you file. Under A.R.S. § 20-264, every insurer selling comprehensive coverage in Arizona — American Family included — must offer you a zero-deductible full safety-glass option. If you carry it, your windshield replacement is $0 out of pocket. Under A.R.S. § 20-263, an insurer may not raise your premium over an accident you did not cause — the normal treatment for glass damage from road debris. And under A.R.S. § 20-469, the choice of glass shop is yours — not your insurer's.
We serve the Valley and beyond: Phoenix, Mesa, Scottsdale, Tempe, and every Arizona city we serve. Full detail on state coverage rules is on our Arizona insurance guide.
American Family claims in Florida
Florida is the strongest windshield state in the country for drivers. Under Fla. Stat. § 627.7288, an auto policy with comprehensive coverage must replace your windshield with no deductible — so an American Family comprehensive policy generally means $0 out of pocket on a windshield replacement. The statute covers windshield replacement specifically; door, quarter, rear, and sunroof glass follow your normal deductible.
We serve Tampa Bay, Orlando, Miami, West Palm Beach, Jacksonville, St. Petersburg, Clearwater, and cities across Florida. The full statute breakdown is on our Florida windshield law page.
Where we come to you in Arizona and Florida
American Family glass claims — common questions
American Family gave me a referral number. Does that mean I have to use the shop they scheduled?+
No. The referral or dispatch number is an administrative reference that ties the glass work to your claim — it does not assign you a shop. In Arizona you choose your own glass shop. You can name Bang AutoGlass on the call, or call us afterward with the referral number in hand and we will work from there.
Will my deductible be waived on an Arizona American Family glass claim?+
Only if you elected the optional coverage. Arizona law (A.R.S. 20-264) requires insurers to OFFER optional no-deductible safety-glass coverage — it is an option you have to have chosen, not an automatic benefit. Check your declarations page for a safety-glass or full-glass line, or ask American Family directly. If you did not elect it, your comprehensive deductible applies.
My Toyota has Safety Sense. Does the windshield replacement include recalibrating the camera?+
Yes — on camera-equipped vehicles, recalibration is part of the replacement, not an extra step you opt into. The forward-facing camera reads through the windshield, so replacing the glass changes its aim. Tell us the year, model and trim when you call so we know whether your vehicle needs a static recalibration, which requires flat shaded space around the vehicle, or a dynamic one that requires a road drive.
Do I file the American Family claim myself?+
You don't have to. Tell us it's an American Family policy when you book and we handle the claim paperwork and walk you through the filing — that's included, not an add-on. Have your policy number and the date the damage happened handy and we take it from there.
Will a glass claim raise my American Family premium?+
Glass claims are filed under comprehensive coverage. Arizona law (A.R.S. § 20-263) restricts an insurer from increasing a premium as a result of an accident the insured did not cause or significantly contribute to. How a particular glass claim is treated depends on the facts, your policy, and American Family's rating practices — ask American Family directly if this is a concern.
How fast can you replace my windshield?+
Next-day appointments are typically available across Arizona and Florida, and we come to you — home, work, or roadside. Booking is open 24/7 online or by phone at (877) 994-5277. We confirm your exact window once we've verified your glass and your American Family coverage.
Other carriers we bill
Ocean Harbor · Mendota · Infinity · Farmers Casualty · Travelers · Root · Esurance · Direct General · Bristol West · Safeco · The General · First Acceptance · AAA · Auto-Owners · United Automobile · Safeway · Assurance America · Legacy Insurance Services · Dairyland · Common Wealth · Mercury Indemnity Company of America · United Insurance Company · Trexis · Nationwide
Don't see yours? Browse all carrier claim guides or just call (877) 994-5277 — we verify coverage and file the claim for you.
Need help with a American Family glass claim?
We verify coverage and file the claim for you. Mobile service and next-day availability in most areas.