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Insurance claim help

Direct Auto windshield claim

Direct Auto's glass line is answered by Safelite. Call us first. Many drivers in AZ and FL pay $0 out of pocket.

Free coverage check. We help you file the claim.

Same-day appointments available

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  • Latest review: September 2026
  1. Call Bang AutoGlass first
  2. Open your Direct Auto claim
  3. We come to you
Clearwater, Florida
A completed Bang AutoGlass mobile windshield replacement in Clearwater, Florida
Start your claim

How to start a Direct Auto glass claim

Direct General policies may use the Direct Auto name. When you report broken glass, the insurer collects your policy, loss, vehicle, damage, and location details. It then creates a unique claim number for later contact. Keep that number with your policy information. If you receive another reference, save it too and share both when you book.

  1. Call Bang AutoGlass first

    Safelite answers Direct Auto's glass line and books a visit on that first call. Talk to us before you call it. Call us at (877) 994-5277.

  2. Open your Direct Auto claim

    Call 1-855-326-1882, the glass claim line Direct Auto lists. Its glass partner, Safelite, takes the claim details on that call. You open the claim yourself. When you open the claim, you can ask for Bang AutoGlass by name.

  3. Record the claim number

    Give your policy number, vehicle details, VIN, damage description, and vehicle location. Write down the unique claim number or any referral number you receive.

  4. We come to you

    Most jobs take 30–45 minutes. We bill the insurer directly. We offer calibration during the same visit where the procedure can be done on site.

Verified against official carrier pages · Last reviewed October 2026. Bang AutoGlass is an independent auto glass company, not affiliated with or endorsed by Direct General.

State coverage rules

Direct Auto windshield coverage and your state's law

Direct Auto policies in Arizona

A.R.S. § 20-264 requires insurers writing private passenger comprehensive coverage to offer full-glass coverage without a deductible. The policyholder must elect it. It is not automatic.

Under A.R.S. § 20-469, an Arizona insured may choose a glass repair facility unless the policy contract says otherwise.

Read the Arizona glass guide

Direct Auto policies in Florida

Under Fla. Stat. § 627.7288, Florida's windshield deductible does not apply when the policy has comprehensive or combined additional coverage. The rule does not cover door, rear, quarter, or sunroof glass.

Fla. Stat. § 627.7291 says a person may not require a particular company or location for covered Florida personal-lines windshield claims. An insured may have accepted a policy with a windshield repair arrangement, so check the policy terms.

Read the Florida law guide

Google reviews

Reviews from our Google profiles

  • Google 4.7
  • 350+ reviews across our Google profiles
  • 14,000+ completed installs
  • Latest review: September 2026
  • “Excellent service, very punctual, reliable, easy to work and outstanding quality of work. I highly recommend their services.”
    Guillermo Rueda · Google review · Miami profile · May 6, 2025

Read all Google reviews:PhoenixTampa BayOrlandoMiamiTucsonJacksonville

Where we come to you in Arizona

We serve the Phoenix area (about 50 miles) and the Tucson area (about 30 miles), plus the cities listed on our Arizona page.

Where we come to you in Florida

We serve Orlando, Jacksonville, Tampa, Miami, West Palm Beach and the Fort Myers area.

Check your coverage

Get help with your Direct Auto windshield claim

Tell us about your vehicle and damaged windshield. We will call to confirm the details and help you file your claim.

What happens next

  1. We call to confirm your vehicle, glass, and location.
  2. We check your Direct Auto coverage with you.
  3. We come to you and bill the insurer directly when coverage applies.

What to have ready

  • Claim number, if you already filed
  • Policy number, if you have not filed
  • Vehicle year, make, and model
  • VIN, if you can reach it
  • Address where the car will be parked

Start anyway. We can fill in missing details with you on the phone.

Step 1 of 3

Where's the vehicle?

Call (877) 994-5277
Text us a photo
  • Google 4.7
  • 350+ reviews across our Google profiles
  • 14,000+ completed installs
  • Latest review: September 2026
Common claim questions

Direct Auto windshield claim questions

How do I start a Direct Auto glass claim, and which number do I keep?
Open the claim yourself before replacement. Direct Auto says it creates a unique claim number after collecting your policy, loss, vehicle, damage, and location details. Save that number and use it in later contact. If you also receive a referral number, keep both. Give Bang AutoGlass the number when you book so we can check your coverage free and help with the remaining claim steps.
Will Direct Auto charge a deductible for my windshield?
Your policy state and coverage control the answer. Under Fla. Stat. § 627.7288, Florida's windshield deductible does not apply when the policy has comprehensive or combined additional coverage. Other glass keeps the normal deductible. In Arizona, A.R.S. § 20-264 applies without a deductible only if you elected the full-glass option. Otherwise, your comprehensive deductible applies. Confirm your coverage with Direct Auto.
Can Direct Auto require me to use a certain glass shop?
In Arizona, A.R.S. § 20-469 lets you choose a glass facility unless your policy contract says otherwise. In Florida, Fla. Stat. § 627.7291 says a claimant may not be required to use a particular company or location for a covered personal auto windshield claim. An accepted policy with a windshield repair arrangement may affect your options, so confirm the terms with Direct Auto before choosing Bang AutoGlass.
Does a Direct Auto claim include ADAS calibration?
Direct Auto's public glass-claim information does not say that every replacement includes ADAS calibration. Ask Direct Auto whether your policy and glass claim cover the procedure. If your vehicle needs it, Bang AutoGlass can provide calibration during the same visit where the procedure can be done on site. Confirm the vehicle requirements before the appointment.
Will a Direct Auto glass claim raise my premium?
Direct Auto decides how a glass loss is treated on your policy. Ask Direct Auto how a glass claim may affect your policy before you file. We never pressure you to file a claim.

Find your insurance company

Search our claim guides for the company on your policy. Each guide shows official claim steps and state coverage rules.

Browse all insurance guides

Need help with a Direct Auto windshield claim?

Call Bang AutoGlass for a free coverage check, claim help, and mobile windshield replacement at your home or work.

Call (877) 994-5277Schedule Appointment

Same-day appointments available

  • 4.7out of 5 stars on Google
  • 350+reviews across our Google profiles
  • 14,000+completed installs
  • Latest review: September 2026