Phoenix & Tucson areasTampa, Orlando, Miami & Jacksonville areas
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Direct General does business as Direct Auto, and it takes windshield and other glass claims on a dedicated phone line. We check what you’re covered for, then help you file.
Using insurance? Bang AutoGlass is an independent auto glass company. We accept all insurance companies and help you file your claim.
Prefer to text? (877) 350-5962
Free quote
Choose insurance as the way you pay; we ask about your Direct General policy when we call and check your coverage before we book. Questions first? Call (877) 994-5277.
Step by step
Direct Auto’s windshield page gives one route for glass: a phone call that Safelite answers. Here is that call in order, with a quote from us first.
Tell us the year, make, model and the damage, or call (877) 994-5277. We match the glass to your VIN and look at your Direct Auto policy with you.
Dial the glass claim number on Direct Auto’s windshield page. Safelite takes the details and works out whether the glass needs repair or replacement.
If you want us, say so on that call and give (877) 994-5277. Your state’s shop rules are linked on this card.
Monday to Saturday, 8am–6pm, at your home or work. Most windshields take 30–45 minutes, and we bill your insurer directly.
Arizona
Every Arizona policy reads differently. We go through yours with you.
Check my coverageFlorida
A liability-only policy doesn’t cover glass in either state.
Check my coverageBeyond the windshield
AZ Arizona’s full glass option names door and window glass, so it reaches them when you chose it.
FL Florida’s windshield rule doesn’t reach them, so your deductible applies.
Neither state’s rule names sunroof glass, so your policy wording decides.
If your car’s camera needs recalibrating after the new windshield, we tell you up front, before any work starts.
Reviews
This is the 2nd time I used this company and they were as good the 2nd time as they were the first. Awesome customer service!! Highly recommend.
The people at Bang AutoGlass are the best, they go out of their way to give the best service and customer service.
The technician arrived on time, did excellent work, and made sure everything was installed correctly before leaving. The quality of the windshield and workmanship exceeded my expectations, and the pricing was fair and transparent.
Bang AutoGlass and their mobile windshield replacement service made it super easy for me to get my windshield replaced! Thank you guys
Have your Direct General policy handy? Call (877) 994-5277, answered 24/7, or text a photo of the damage to (877) 350-5962.
Usually, through the comprehensive part of your Direct General auto policy; a liability-only policy doesn’t pay for your own glass. In Arizona, the windshield skips the deductible only if you chose full glass coverage. In Florida, the deductible doesn’t apply to windshield damage on a policy with comprehensive coverage. We check your policy before booking.
Call 1-855-326-1882, the glass claim number on Direct Auto’s windshield and glass page. Other auto claims go through Direct Auto’s general claims line.
Safelite. Direct Auto’s page says Safelite takes the glass claim information, helps decide between repair and replacement, and books the appointment on that first call.
Yes. Direct Auto’s site names Direct General Insurance Agency, Inc. as doing business as Direct Auto Insurance, a subsidiary of Allstate.
That depends on the state and the policy. Florida policies with comprehensive coverage don’t apply the deductible to windshield damage. In Arizona it stays unless you added full glass coverage. We read your policy with you before booking.
Direct Auto or your agent can tell you; we can’t forecast an insurer’s pricing. More on glass claims and your rate.
Mon–Sat, 8am–6pm
