The General windshield replacement Arizona and Florida
We're a mobile auto glass shop serving Arizona and Florida. Tell us you're insured with The General and we'll verify your coverage, handle the claim paperwork, and come to you — usually next-day.
Will The General charge you a deductible?
It depends on which state your policy was written in — the two states run completely different rules.
Arizona
If your policy includes optional zero-deductible full-glass coverage, your deductible is $0. Otherwise, your comprehensive deductible applies. A.R.S. § 20-264.
Florida
With qualifying comprehensive coverage, Florida waives the windshield deductible. Door, rear, quarter and sunroof glass use the policy's normal deductible. Fla. Stat. § 627.7288.
Bang AutoGlass job records include 50+ billed jobs associated with The General policies across Arizona and Florida. This job history does not imply endorsement or partnership with The General.
General information, not legal or insurance advice — coverage varies by policy, and we confirm yours free before any work. Full state rules: the Arizona full glass guide · the Florida windshield law guide.
How to file with The General
- 1. Open the glass claim with The General.Most carriers take glass claims through their app, their website, or the claims number on your policy card — say "glass only" and it's usually the fastest lane they have.
- 2. Answer the basics.They'll ask for your policy number, the date the damage happened, and which glass is damaged — plus roughly where the break sits and how big it is.
- 3. Write down the number they give you. Some carriers issue a claim number directly; others route glass through an administrator and hand you a referral number instead. Either one is all we need — the notes below cover what to expect from The General.
- 4. Or skip all of it. Tell us it's a The Generalpolicy and we file the claim with you start to finish — that's included, not an add-on.
What to have ready
- Your claim number — if you already filed
- Your policy number — if you haven't
- Year, make, and model
- The VIN, if it's reachable — two same-trim cars can take different glass
- The ZIP code where the car will be parked
Missing something? Start anyway — we'll fill the gaps with you on the phone.
How a The General glass claim works with us
- 1. You call or book online. Tell us it's a The General policy and give us your vehicle, the damage, and where you want us to meet you.
- 2. We verify your coverage — free. We confirm what your policy actually covers before anything is scheduled, so there are no surprises.
- 3. We handle the claim paperwork. We file it and walk you through anything The General needs from you directly.
- 4. We come to you. Home, work, or roadside — most jobs take 30–45 minutes, plus recalibration where your vehicle needs it.
14,000+
Windshields replaced
4.7
Rated on Google
200+
Cities across AZ & FL
52
Vehicle makes serviced
Every windshield replacement comes with OEM-quality glass, a lifetime workmanship warranty for as long as you own the vehicle, and ADAS recalibration to factory spec when the vehicle needs it.
You have a cracked windshield and a The General policy, and you want to know what happens next. The answer depends on one line on your declarations page and on which state you are in — we see these policies in both Arizona and Florida, and the two states handle glass coverage very differently.
The General claims in Arizona
Arizona gives you three protections worth knowing before you file. Under A.R.S. § 20-264, every insurer selling comprehensive coverage in Arizona — The General included — must offer you a zero-deductible full safety-glass option. If you carry it, your windshield replacement is $0 out of pocket. Under A.R.S. § 20-263, an insurer may not raise your premium over an accident you did not cause — the normal treatment for glass damage from road debris. And under A.R.S. § 20-469, the choice of glass shop is yours — not your insurer's.
We serve the Valley and beyond: Phoenix, Mesa, Scottsdale, Tempe, and every Arizona city we serve. Full detail on state coverage rules is on our Arizona insurance guide.
The General claims in Florida
Florida is the strongest windshield state in the country for drivers. Under Fla. Stat. § 627.7288, an auto policy with comprehensive coverage must replace your windshield with no deductible — so a The General comprehensive policy generally means $0 out of pocket on a windshield replacement. The statute covers windshield replacement specifically; door, quarter, rear, and sunroof glass follow your normal deductible.
We serve Tampa Bay, Orlando, Miami, West Palm Beach, Jacksonville, St. Petersburg, Clearwater, and cities across Florida. The full statute breakdown is on our Florida windshield law page.
Where we come to you in Arizona and Florida
The General glass claims — common questions
Does The General have to waive my deductible for a windshield?+
Only in Florida, and only for the windshield. Florida law (Fla. Stat. 627.7288) requires insurers to waive the deductible for windshield replacement when the policy includes comprehensive coverage — it does not extend to door, quarter, rear or roof glass. Arizona works differently: Arizona law (A.R.S. 20-264) requires insurers to OFFER optional no-deductible safety-glass coverage, which is an option you either elected or did not elect when the policy was written. It is never automatic. Ask The General whether that optional coverage is on your Arizona policy before the glass comes out.
Can I choose my own glass shop?+
No. Arizona and Florida both leave the choice of glass shop with the vehicle owner. Tell your insurer you want Bang AutoGlass. You can name us when you first report the loss, or report it first and pass us the claim number afterward — either sequence works. We bill the claim directly rather than asking you to pay and chase a reimbursement.
My car has a camera behind the mirror — is recalibration included?+
If there is a camera bracketed behind your rearview mirror, yes — recalibration is part of the replacement, not an extra. Vehicles with a forward-facing camera behind the windshield are generally 2018 and newer, which is the driver-assistance era: ProPILOT on a Rogue, Toyota Safety Sense on a Corolla or RAV4, lane-keeping on an F-150, forward collision warning on a Forte. Taking the windshield out moves the camera's aim, and recalibration is what makes lane centering and automatic emergency braking read the road correctly again. We check your VIN and tell you up front whether it applies, and it goes on the claim with the glass.
Do I file the The General claim myself?+
You don't have to. Tell us it's a The General policy when you book and we handle the claim paperwork and walk you through the filing — that's included, not an add-on. Have your policy number and the date the damage happened handy and we take it from there.
Will a glass claim raise my The General premium?+
Glass claims are filed under comprehensive coverage. Arizona law (A.R.S. § 20-263) restricts an insurer from increasing a premium as a result of an accident the insured did not cause or significantly contribute to. How a particular glass claim is treated depends on the facts, your policy, and The General's rating practices — ask The General directly if this is a concern.
How fast can you replace my windshield?+
Next-day appointments are typically available across Arizona and Florida, and we come to you — home, work, or roadside. Booking is open 24/7 online or by phone at (877) 994-5277. We confirm your exact window once we've verified your glass and your The General coverage.
Other carriers we bill
First Acceptance · AAA · Auto-Owners · United Automobile · Safeway · Assurance America · Legacy Insurance Services · Dairyland · Common Wealth · Mercury Indemnity Company of America · United Insurance Company · Trexis · Nationwide · Tesla Insurance · Farm Bureau · HiRoad · Just Insure · Stonegate · Peak · Equity · The Hartford · Gainsco · Amshield · American Hallmark Insurance Company of Texas
Don't see yours? Browse all carrier claim guides or just call (877) 994-5277 — we verify coverage and file the claim for you.
Need help with a The General glass claim?
We verify coverage and file the claim for you. Mobile service and next-day availability in most areas.