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Insurance claim help

The General windshield claim

Open The General claim with our help. Call us first. Many drivers in AZ and FL pay $0 out of pocket.

Free coverage check. We help you file the claim.

Same-day appointments available

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  1. Call Bang AutoGlass first
  2. Open your claim
  3. We come to you
Palm Harbor, Florida
A completed Bang AutoGlass mobile windshield replacement in Palm Harbor, Florida
Start your claim

How to start a The General glass claim

A The General windshield claim depends on the coverage listed in your policy. The General says comprehensive coverage may cover windshield replacement, subject to policy terms and any deductible. You start the claim and keep the claim number The General gives you. Bang AutoGlass checks the details with you and helps you file before we schedule mobile replacement.

  1. Call Bang AutoGlass first

    The General asks for the damage date, place and photos. We help you collect them in one go. Call us at (877) 994-5277.

  2. Open your claim

    Use The General app or website, or call the claims number on your policy card or declarations page. You must open the glass claim yourself. When you open the claim, you can ask for Bang AutoGlass by name.

  3. Gather the claim details

    Have your policy number, damage date and location, vehicle details, and photos ready. Write down the claim number The General gives you.

  4. We come to you

    Most jobs take 30–45 minutes. We bill the insurer directly. We offer calibration during the same visit where the procedure can be done on site.

Verified against official carrier pages · Last reviewed October 2026. Bang AutoGlass is an independent auto glass company, not affiliated with or endorsed by The General.

State coverage rules

The General windshield coverage and your state's law

The General policies in Arizona

A.R.S. § 20-264 requires insurers writing private passenger comprehensive coverage to offer full-glass coverage without a deductible. The policyholder must elect it. It is not automatic.

Under A.R.S. § 20-469, an Arizona insured may choose a glass repair facility unless the policy contract says otherwise.

Read the Arizona glass guide

The General policies in Florida

Under Fla. Stat. § 627.7288, Florida's windshield deductible does not apply when the policy has comprehensive or combined additional coverage. The rule does not cover door, rear, quarter, or sunroof glass.

Fla. Stat. § 627.7291 says a person may not require a particular company or location for covered Florida personal-lines windshield claims. An insured may have accepted a policy with a windshield repair arrangement, so check the policy terms.

Read the Florida law guide

Google reviews

Reviews from our Google profiles

  • Google 4.7
  • 350+ reviews across our Google profiles
  • 14,000+ completed installs
  • Latest review: September 2026
  • “The people at Bang AutoGlass are the best, they go out of their way to give the best service and customer service.”
    Aranny · Google review · Miami profile · September 25, 2026

Read all Google reviews:PhoenixTampa BayOrlandoMiamiTucsonJacksonville

Where we come to you in Arizona

We serve the Phoenix area (about 50 miles) and the Tucson area (about 30 miles), plus the cities listed on our Arizona page.

Where we come to you in Florida

We serve Orlando, Jacksonville, Tampa, Miami, West Palm Beach and the Fort Myers area.

Check your coverage

Get help with your The General windshield claim

Tell us about your vehicle and damaged windshield. We will call to confirm the details and help you file your claim.

What happens next

  1. We call to confirm your vehicle, glass, and location.
  2. We check your The General coverage with you.
  3. We come to you and bill the insurer directly when coverage applies.

What to have ready

  • Claim number, if you already filed
  • Policy number, if you have not filed
  • Vehicle year, make, and model
  • VIN, if you can reach it
  • Address where the car will be parked

Start anyway. We can fill in missing details with you on the phone.

Step 1 of 3

Where's the vehicle?

Call (877) 994-5277
Text us a photo
  • Google 4.7
  • 350+ reviews across our Google profiles
  • 14,000+ completed installs
  • Latest review: September 2026
Common claim questions

The General windshield claim questions

How do I start a The General glass claim?
Start the claim yourself before the replacement. Have your The General policy number, the date and location of the damage, and clear photos ready. When The General gives you a claim number, write it down. Bang AutoGlass can check your coverage free and help you file, but we do not file the claim for you.
Will a deductible apply to my The General glass claim?
On an Arizona policy, the full-glass option under A.R.S. § 20-264 has no deductible for covered windshield, door, and window glass only if you elected it. Otherwise, the comprehensive deductible applies. Under Fla. Stat. § 627.7288, Florida's windshield deductible does not apply with comprehensive or combined additional coverage. Other glass keeps the normal deductible.
Can The General require me to use a specific glass shop?
In Arizona, A.R.S. § 20-469 lets you choose a glass shop unless the policy contract says otherwise. Under Fla. Stat. § 627.7291, Florida law says a claimant cannot be required to use a particular company or location for a covered personal-lines windshield claim. You may have accepted a policy with a windshield repair arrangement, so confirm the terms with The General.
Does a The General claim include ADAS calibration?
Calibration may be needed when a forward-facing camera or other driver-assistance equipment is tied to the windshield. Whether your The General policy covers it depends on the policy and claim, so confirm with The General. Bang AutoGlass offers calibration during the same visit where the procedure can be done on site.
Will a glass claim raise my The General premium?
Your facts and policy terms matter. Ask The General how a claim may affect your premium before you file. We never pressure you to file a claim.

Find your insurance company

Search our claim guides for the company on your policy. Each guide shows official claim steps and state coverage rules.

Browse all insurance guides

Need help with a The General windshield claim?

Call Bang AutoGlass for a free coverage check, claim help, and mobile windshield replacement at your home or work.

Call (877) 994-5277Schedule Appointment

Same-day appointments available

  • 4.7out of 5 stars on Google
  • 350+reviews across our Google profiles
  • 14,000+completed installs
  • Latest review: September 2026