First Acceptance windshield claim in AZ & FL.

Usually, through the comprehensive part of your First Acceptance auto policy; a liability-only policy doesn’t pay for your own glass. In Arizona, the windshield skips the deductible only if you chose full glass coverage. In Florida, the deductible doesn’t apply to windshield damage on a policy with comprehensive coverage. We check your policy before booking.

Call 800-779-2103, choose option 3, and answer a few questions about what happened. First Acceptance lists no online glass form.

First Acceptance says it sends a link to its app, where you photograph the damage and the photos go straight to its claims department.

First Acceptance’s claims FAQ says you can select any shop you prefer. The state rules sit beside that: in Arizona, any glass shop unless your policy contract says otherwise; on a Florida personal auto policy, the insurer may not require a particular company for windshield work, so check your policy only if you took a discount for a set repair arrangement. More on who picks the glass shop.

First Acceptance says any deductible is paid directly to the shop and it covers the rest. Whether one applies depends on the state: Arizona drivers who elected full glass coverage have none on the windshield, and Florida policies with comprehensive coverage don’t apply it to windshield damage.

Call your claims specialist at the same number, or email your name and policy number to First Acceptance’s existing-claims address.