Root windshield claim in AZ & FL
Root glass claims start in the Root app. Call us first. Many drivers in AZ and FL pay $0 out of pocket.
- Call Bang AutoGlass first
- Open your Root glass claim
- We come to you
How to start a Root glass claim
Root names Safelite as the administrator for windshield and glass claims. If Root or Safelite gives you a claim or referral number, write it down. Keep it with your policy number, vehicle details, and damage photos when you contact Bang AutoGlass about mobile replacement service.
Call Bang AutoGlass first
The Root app asks for damage details and photos. We help you gather both before you file. Call us at (877) 994-5277.
Open your Root glass claim
Use the Root app to file the glass claim. If you need Root's general new-claims line, call 866-980-9431. When you open the claim, you can ask for Bang AutoGlass by name.
Save Root's claim details
Add damage details and photos if asked. Write down any claim or referral number Root or Safelite gives you. Keep your policy number and VIN handy.
We come to you
Most jobs take 30–45 minutes. We bill the insurer directly. We offer calibration during the same visit where the procedure can be done on site.
Verified against official carrier pages · Last reviewed August 2026. Bang AutoGlass is an independent auto glass company, not affiliated with or endorsed by Root.
Root windshield coverage and your state's law
Root policies in Arizona
A.R.S. § 20-264 requires insurers writing private passenger comprehensive coverage to offer full-glass coverage without a deductible. The policyholder must elect it. It is not automatic.
Under A.R.S. § 20-469, an Arizona insured may choose a glass repair facility unless the policy contract says otherwise.
Root policies in Florida
Under Fla. Stat. § 627.7288, Florida's windshield deductible does not apply when the policy has comprehensive or combined additional coverage. The rule does not cover door, rear, quarter, or sunroof glass.
Fla. Stat. § 627.7291 says a person may not require a particular company or location for covered Florida personal-lines windshield claims. An insured may have accepted a policy with a windshield repair arrangement, so check the policy terms.
Reviews from our Google profiles
“Outstanding work…made this process look and feel easy.”
Steve Appel · Google review · Tampa Bay profile · June 14, 2026
Where we come to you in Arizona
We serve the Phoenix area (about 50 miles) and the Tucson area (about 30 miles), plus the cities listed on our Arizona page.
Where we come to you in Florida
We serve Orlando, Jacksonville, Tampa, Miami, West Palm Beach and the Fort Myers area.
Get help with your Root windshield claim
Tell us about your vehicle and damaged windshield. We will call to confirm the details and help you file your claim.
What happens next
- We call to confirm your vehicle, glass, and location.
- We check your Root coverage with you.
- We come to you and bill the insurer directly when coverage applies.
What to have ready
- Claim number, if you already filed
- Policy number, if you have not filed
- Vehicle year, make, and model
- VIN, if you can reach it
- Address where the car will be parked
Start anyway. We can fill in missing details with you on the phone.
Root windshield claim questions
Which Root claim number should I save?
Will Root charge a deductible for windshield replacement?
Can Root or Safelite make me use a certain shop?
Does my Root claim include ADAS calibration?
Will a Root glass claim raise my premium?
Find your insurance company
Search our claim guides for the company on your policy. Each guide shows official claim steps and state coverage rules.
Need help with a Root windshield claim?
Call Bang AutoGlass for a free coverage check, claim help, and mobile windshield replacement at your home or work.
- 4.74.7out of 5 stars on Google
- 350+reviews across our Google profiles
- 14,000+completed installs
- Latest review: September 2026