Travelers windshield claim in AZ & FL

Personal policyholders can use the online Auto Glass Claim Center listed in step 2. Business policyholders can use the claim line in step 2. Safelite Solutions operates the online center and may answer or route the claim. Write down any claim or referral number you receive. If your card names The Standard Fire Insurance Company or The Phoenix Insurance Company, Travelers lists both among its personal auto writing companies.

Your policy state and coverage decide it. Under A.R.S. § 20-264, an Arizona Travelers policy has no deductible for covered windshield, door and window glass only if you elected the full-glass option; otherwise the comprehensive deductible applies. Under Fla. Stat. § 627.7288, Florida's deductible does not apply to windshield damage with comprehensive or combined additional coverage, while other glass keeps the normal deductible. Confirm your policy with Travelers.

Travelers says you may choose the glass shop. In Arizona, A.R.S. § 20-469 protects that choice unless the policy contract says otherwise. For a Florida personal auto windshield claim under comprehensive or combined additional coverage, Fla. Stat. § 627.7291 says no company or location can be required. However, you may have accepted a policy with a windshield repair arrangement, so review your terms and confirm your choice with Travelers.

Coverage depends on your Travelers policy, vehicle, and claim, so confirm it with Travelers. After we match the windshield to your VIN and safety features, we can tell you whether the replacement calls for calibration. Bang AutoGlass offers calibration during the same visit where the procedure can be done on site. The vehicle and required procedure decide whether the work can be completed at your parking location.

Travelers does not publish one answer for every glass claim. Ask Travelers how the claim may affect your premium. We never pressure you to file a claim.