National General windshield replacement Arizona and Florida

Yes. You file the claim directly with National General — most of these claims are handled by the carrier's own claims operation rather than routed through a third-party glass administrator, so in practice you rarely get handed a separate referral or dispatch number. Open the claim through the carrier's usual channel — phone, app or website — using the contact details on your policy card or in your online account. Have your policy number ready and be prepared to describe how the glass was damaged — a rock on the freeway, a storm, an animal, vandalism. Whichever way you file, tell them you have already chosen Bang AutoGlass as your shop. If you would rather not sit on the phone first, call us and we will walk you through what the claim intake will ask for before you make it.

In Arizona, no-deductible glass coverage is not automatic. Arizona law (A.R.S. 20-264) requires insurers to OFFER optional no-deductible safety-glass coverage — it is an option you must have elected when you bought or renewed the policy. Look at your declarations page for a glass or safety-glass endorsement line, or ask National General's claims rep directly when you report the loss; they can read your coverage back to you. If you elected it, comprehensive glass work is typically handled without a deductible. If you did not, your standard comprehensive deductible applies. Florida is different: Florida law (Fla. Stat. 627.7288) requires insurers to waive the deductible for windshield replacement when the policy includes comprehensive coverage — but that statute covers the windshield only, not door, quarter, rear or sunroof glass.

Not necessarily, and it is worth checking before you assume. Forward-facing camera systems started appearing on mainstream Toyota, Chevrolet, Ford, Nissan and Volkswagen trims at different model years, so two cars from the same year can be built differently. The reliable indicators are a camera housing behind the mirror, a lane-departure or lane-keeping icon on your dash, or adaptive cruise control. If your vehicle has one, recalibration is part of the windshield job — not an upsell — and it needs to be billed to National General as part of the same claim. Tell us your year, make, model, trim and VIN and we will confirm which recalibration procedure the vehicle requires before we order glass. On older vehicles with no camera, the job is simpler, but rust and hardened urethane at the pinchweld still need attention.

You don't have to. Tell us it's a National General policy when you book and we handle the claim paperwork and walk you through the filing — that's included, not an add-on. Have your policy number and the date the damage happened handy and we take it from there.

Glass claims are filed under comprehensive coverage. Arizona law (A.R.S. § 20-263) restricts an insurer from increasing a premium as a result of an accident the insured did not cause or significantly contribute to. How a particular glass claim is treated depends on the facts, your policy, and National General's rating practices — ask National General directly if this is a concern.

Next-day appointments are typically available across Arizona and Florida, and we come to you — home, work, or roadside. Booking is open 24/7 online or by phone at (877) 994-5277. We confirm your exact window once we've verified your glass and your National General coverage.